Technical Support
Customer Experience & Product Support
Technical support professionals who need to quickly respond to field sales information requests about specific products and provide accurate, comprehensive product data.
Technical Support Challenges
Support teams face pressure to provide immediate, accurate responses to field sales while managing multiple information sources and complex product portfolios.
Field sales teams need immediate responses to product information requests, often while they're with customers or preparing for meetings.
Impact: Lost sales opportunities
Technical support teams lack a single source of truth to access competitive intelligence and product data at the SKU level.
Impact: Inconsistent information delivery
Requests typically involve specific products or small lists requiring detailed specifications, competitive comparisons, and cross-references.
Impact: Extended research time
Instant Access to Comprehensive Product Intelligence
Relatable empowers technical support teams with immediate access to complete product information, enabling faster, more accurate responses to field sales requests.
Lightning-Fast Product Lookup
Instant Search Results
Find any product by SKU, description, or specification in seconds
Complete Product Profiles
Access all specifications, pricing, and competitive data in one view
Automated Cross-References
Instantly see competitive alternatives and comparable products
Response Time Improvement
97% faster responses
Access comprehensive product information from a single, centralized database with real-time updates and complete specifications.
- SKU-level details
- Technical specifications
- Ordering information
Advanced search capabilities allow you to find products using any attribute, specification, or keyword with intelligent filtering options.
- Multi-parameter search
- Predictive suggestions
- Saved search templates
Instantly access competitive product information, cross-references, and market positioning data to support field sales conversations.
- Competitor mapping
- Price comparisons
- Feature analysis
Streamlined Support Workflow
Receive Request
Field sales submits product information request via phone, email, or chat
Instant Search
Use Relatable's search to find product information in seconds
Gather Intelligence
Access complete product data, specifications, and competitive comparisons
Deliver Response
Provide comprehensive, accurate information to field sales immediately
Support Team Results
Faster response times
Reduction in research time
Increase in request volume handled
Information accuracy rate
Ready to Transform Your Support Operations?
Join technical support teams who have revolutionized their response times and accuracy with Relatable's comprehensive platform.